Help Center

FAQ

No, we don’t discriminate, we love all animals, Our artists are incredibly talented and can work with any animal on earth.

Of course. We have a variety of options tailored for multiple pets. Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!. However if you can't find something suitable, or have something specific in mind, get in touch and we'll do our best to help.

We print on to three different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.

The frame sizes are:

8" x 10"
This is a favourite for those looking to gift a portrait. Note that our 12" x 12" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.

12" x 18"
A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed! 

16" x 24"
Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!

Absolutely!

We have a 100% Happy Guarantee. With this we will not print your portrait until you are 100% happy with it.

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Finding the perfect photo is key to getting the best results. However there is no need to worry about this as our team will guide you through every step of the process.

If for whatever reason, the photo you upload is not suitable, our team will contact you to request another before creating your artwork.

However we do suggest you follow our photo guidelines below to ensure no delays during the creation process.

  • Photo’s at your pets eye level work best.
  • Needs to include their head in full i.e. no ears cropped off etc.
  • Photos without filters are preferred.
  • You do not need a professional picture. Phone pictures work great too.
  • Make sure the photo is sharp and not blurry
  • Your pet does not have to be looking at the camera

Our artists will lovingly craft your portrait using a number of different digital techniques to ensure your pet looks at it’s very best. We use professional tools, retouching techniques and photo editing to turn your original photo into a work of art.


Materials wise, we use only the highest quality paper and inks to produce our portraits which is why they look so sharp and vibrant. All our designs are printed on a thick art paper stock to ensure they will stand the test of time.

If you live in the UK it takes 4-6 working days for your order to arrive with you once approved. If you haven’t received your order within 10 working days please get in touch with us to let us know. International orders can take longer depending on where you live, but generally it takes 5-15 working days from the moment you order.


UK: 4-6 working days

EU: 5-8 working days

CA, AUS, USA: 5-10 working days

Rest of the World: 10-15 working days

Yes we do! Wherever you are you can have your very own custom pet portrait.

We offer a full refund up until the point you approve the design. After that the artwork is printed and we can no longer offer a refund as the item is 100% custom made for you.


However if you item is lost in the post or arrives damaged, get in touch and we can arrange for a replacement to be sent out to you as soon as possible.