How It Works
We've made the order process incredibly quick and easy. Pet owners often have their hands full so it was important to us to make the order process really simple.
- Pick your style - Select the perfect style from our collection of distinct designs.
- Upload your photo - Select a suitable photo of your pet and upload it using the “Choose File” button on the product page. Please read our photo guidelines below for the best results.
- Checkout - Add to cart and place your order.
What happens then?
Once your order is complete, our in house design team will create a high quality portrait from your photo. A preview of this will then be sent to you via email for you to approve. You will receive a preview of your artwork within 5 working days for you to approve. At this stage you can request any changes you’d like until you are 100% happy.
Once approved your portrait will be printed and shipped to you.
100% Happy Guarantee
We like all of our customers and their pets to be 100% satisfied with our work. To ensure this you have the opportunity to cancel your order at any point before it is printed for a 100% refund. No questions asked.
This means if you don’t like it, you don’t pay for it!
We’ve put together a few guidelines you need to follow to get the best portrait possible…
- Photo’s at your pets eye level work best.
- Try and match the angle of the costume to the angle of your pet image (i.e. front facing images for front facing costumes - bark at us in the chat app if you need help or want to check if the image will work)
- Needs to include their head in full i.e. no ears cropped off etc.
- Photos without filters are preferred.
- Non blurry images work best, the higher the image resolution the better the final design and the more detail we can include in your final masterpiece.
- You do not need a professional picture. Phone pictures work great too.
Please ensure you provide us with a mobile phone contact number so we can send you a message to remind you to check your design. If we don't receive approval within 5 days of emailing you your design, we will proceed and send it off to print.
If you have a photo but are unsure whether it will work or not, you can always email us at [email protected]