Photo's That Work Best
We’ve put together a few guidelines you need to follow to get the best portrait possible.
- Photo’s at your pet's eye level work best.
- Needs to include their head in full i.e. no ears cropped off etc.
- Photos without filters are preferred.
- You do not need a professional picture, mobile phone pictures work great too.
If you have a photo but are unsure whether it will work or not, you can always contact us
Please note that requesting a photo or costume change after your proof has been sent means that our artist has to start again from scratch and as such this will incur a small fee which goes back to the artist to cover their time & effort.
The costs for these changes start from:
Change of costume £4.99 for 1 pet
Change of photo £4.99 for 1 pet
Please read below carefully
When you recieve your artwork proof - please be sure to review your artwork carefully. Once you have approved your artwork, it will be processed for printing automatically. Occasionally, our artists may flip your pet's head to suit the orientation or positioning of the costume. It is your responsibility to inform us if you don't want this done.
Please note that some extensive changes, such as "Can you turn my pet's head slightly to the left?" or "Can you close my pet's mouth?" may require a new photo.
Please note that the following products may feature less of the costume due to the canvas being wrapped around the edge and due to the smaller and differing height and width ratios. Also note that ALL A5 - A3 posters will be printed with a white 5mm border
- A5 posters
- A5 framed prints
- All canvas sizes
- All mobile phones
- Cushions
Please note that for international orders (Ireland, EU & USA) the following posters and framed portrait sizesmay be sent in nearest equivalent inch size measurement and not the exact A size measurement.
- A5 - A1 Posters
- A5 - A1 Framed portraits
Please note that the artwork previews you view on your computer / mobile phones or tablet screens may appear lighter than the final printed versions. This variation is due to the presence of backlighting on computer screens, which printing machines lack. While we strive to replicate the proof's appearance in our prints, it is worth noting that the final artwork prints, particularly canvases, may exhibit slightly darker or lighter and more vibrant colors. Please also note that when we stretch the canvas, on rare occasions the ink may appear slightly faded on the corners due to the stretching process.
If you have any inquiries regarding precise measurements, final print details, or any other questions, please do not hesitate to contact us via email or phone.
Shipping Times
Delivery Estimates (once artwork is printed)
We have partnered up with awesome print partners in your location to enable us to print and ship your items to you as efficiently as paw-sible.
Shipping times are a general estimate only. Revision requests can of course prolong this estimate.
If you haven’t received your order within 10 working days, AFTER APPROVAL, please get in touch with us to let us know. Any items lost in transit will of course be reprinted and resent.
- UK: 2-7 working days.
- EU: 5-8 working days
- CA, AUS, USA: 8-14 working days.
- Rest of the World: 10-15 working days.
Artwork Creation & Approval Process
- Expect your portrait ready to preview and approve in 3-5 working days. (If you have purchased 1st in line then you will recieve your proof within 48hrs)
- We'll start printing within 12-48hrs hours of receiving your approval! Printing & production takes 3 working days max.
Please Note:
- We offer 'Jump the queue artwork creation'. This option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the delivery / shipping time.
Please bear in mind all delivery companies experience a surge in deliveries during peak season, as such deliveries may take a few extra days that expected.
- If your order requires a new photo please understand that this will of course delay the process and lengthen the production time.
- We allow a maximum of 3 days (72 hours) for customer artwork approval. A reminder will be sent 2 working days after we have sent your initial artwork preview and we will attempt to contact you using the number provided, failing all the above, If we do not hear from you within 72 hours, we will auto-approve and print your order.
