The Video Game Princess: Custom Pet Phone Case

Refunds & Returns - Custom Artwork

100% Happy Guarantee!
At Paw & Glory, we are dedicated to ensuring you love your custom artwork. Our refund and return policy has been designed to be fair to both our valued customers and the talented artists who create your unique pieces. Here’s how it works:

Change of Mind Policy

Within 4 Hours: If you change your mind about your order, please notify us via email at support@pawandglory.com within 4 hours of placing your order. You will receive a full refund, no questions asked. (Please note: cancellations or change requests made via social media, WhatsApp, website chat, or other methods will not qualify for refunds.)

After 4 Hours, Before Artwork Creation Begins: If you cancel after 4 hours but before our artists start working on your portrait, you will receive store credit for the full value of your order.

After Artwork Creation Has Begun: If our artists have already started creating your artwork, you will be eligible for store credit minus 20% of the order value, which helps cover the time and effort already invested.

Our artists typically begin working on your custom portrait shortly after your order is placed, so please contact us as soon as possible if you need to make changes or cancel your order.

Not Happy with Your Artwork? Let’s Make It Right!

We want you to be thrilled with your artwork. To ensure this:

• Free Unlimited Revisions: We offer unlimited revisions to fine-tune your artwork until it meets your expectations. 🎨
• Still Not Satisfied? If you are not happy after revisions, you will be eligible for store credit minus 20% of the order value, which can be used towards a future design.

Please note: Fully custom designs (e.g., "Submit Your Own Design," Simpsons, or Cartoon orders) are non-refundable, but we will make adjustments to improve them as much as possible.

Once Artwork is Approved

Once you approve your artwork (or it is auto-approved if we do not hear back within the specified time), it moves into production. At this stage, no changes or cancellations can be made, and the order becomes non-refundable.

Damaged or Faulty Products? We’ve Got You Covered!

If your product arrives damaged or defective:

• Contact us within 30 days of receipt at support@pawandglory.com.
• Provide clear photos of the damaged item.
• We will arrange for a replacement free of charge and ensure it is sent to you promptly. 🚚