Shipping Times

Generally, if you live in the UK it takes 3-5 working days for orders to arrive with you once you have approved your proof. Changes and additional photo requests can prolong this. If you haven’t received your order within 10 working days, please get in touch with us to let us know. International orders can take longer depending on where you live, but generally it takes 5-15 working days from the moment you order.

Express 2-day delivery orders will be shipped with tracking, and you will receive your tracking number by email as soon as it's available.

NOTE: Expect a delay during the holiday period (Nov/Dec) as our couriers experience a surge in parcels to be delivered.

Approval Process

We send all customers an artwork proof and ask for your approval before printing. So the faster you approve, the quicker we can ship! You will receive a preview of your artwork within 3-5 working days for you to approve. At this stage you can request any changes you’d like. Once you’re happy, you can approve the portrait for print. We will then print and ship the art to you.

When you recieve your artwork proof - please be sure to review your artwork carefully. Once you have approved your artwork, it will be processed for printing automatically. Occasionally, our artists may flip your pet's head to suit the orientation or positioning of the costume. It is your responsibility to inform us if you don't want this done.

Please note that some extensive changes, such as "Can you turn my pet's head slightly to the left?" or "Can you close my pet's mouth?" may require a new photo.

Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.

Please note that the following products may feature less of the costume due to the canvas being wrapped around the edge and due to the smaller and differing height and width ratios. Also note that ALL A5 - A3 posters will be printed with a white 5mm border

• A5 posters  
• A5 framed prints
• All canvas sizes
• All mobile phones
• Cushions

Our aim is to provide you with the best quality possible, so we ask that you upload images that meet our image guidelines. You can cancel your order at any time before we send your artwork off to print. 

100% Happy Guarantee!

If you change your mind within the first 24 hours of placing your order and would like to cancel, no worries! We've got you covered. Once your order has been recieved, depending on our order pipeline, artwork creation may commence straight away. So please do get in touch immediatly should you want to cancel.

After the clock ticks past those initial 24 hours, we might have to play it by ear. There could be a 25% cancellation fee involved, as our talented team might have already put their creative juices to work on your order.

Once the ink hits the paper, though, and your artwork is printed, there's no turning back – printed orders are set in stone and can't be cancelled!

Got it? Great! Let's keep it fun, furry, and fabulous.🐶👑

Delivery Estimates (once proof is approved)

We have partnered up with paw-some print peeps in your location to enable us to print and ship your items to you as efficiently as paw-sible.

UK: 4-8 working days.

EU: 4-8 working days

CA, AUS, USA:

4-8 working days.

Rest of the World: 10-15 working days.

Shipping Information

UK

UK Free Shipping 

• Royal Mail 48 Standard (4-8 Working Days - Once Artwork is Printed)
• Royal Mail 24 Tracked (2-3 Working Days - Once Artwork is Printed)
• UK Express (Fedex or DPD)  1-2 Working Days (Once Artwork Is Printed)
• UK Express Shipping + Queue Jump Artwork Creation (1-3 Working Days - Once Artwork is Printed)

Guernsey, Jersey & Isle of Man

• Royal Mail 24 Tracked (2-4 Working Days - Once Artwork is Printed)
• Express Shipping + Queue Jump Artwork Creation (1-3 Working Days - Once Artwork Is Printed)

 

USA & Canada

USA Free Shipping 

• US Standard Free (4-8 Working Days - Once Artwork Is Printed)
• US Express Shipping (3-5 Working Days - Once Artwork Is Printed)
• USA Standard Shipping + Queue Jump Artwork Creation (5-7 Working Days - Once Artwork is Printed)

EU Free Shipping

• EU Standard Free (4-8 Working Days - Once Artwork Is Printed)
• EU Standard Shipping + Queue Jump Artwork Creation (4-8 Working Days - Once Artwork Is Printed)
• EU Standard Large Package (4-8 Working Days - Once Artwork Is Printed)

AU

• AU Standard Shipping + Queue Jump Artwork Creation (5-8 Working Days - Once Artwork Is Printed)

 

New Zealand

• New Zealand Express (4-8 Working Days - Once Artwork Is Printed)
• New Zealand Standard (5-10 Working Days - Once Artwork Is Printed)

 

Rest of the World

• Express National
• Standard International 

 

Please Note:

• We occasionally offer 'jump the queue artwork creation'. This option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier's shipping time.
• If your order requires a new photo please understand that this will of course lengthen the production time.
• We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.