For best results, please follow our handy guide below when choosing a photo to upload. We use the exact image uploaded to create your artwork, so please only choose images you are happy for us to use.
What will work...
Taken at eye level
Pet is well Lit
Good distance
Photo is sharp
Not a screenshot
Is a headshot
What won't work...
Taken far away
Not a headshot
Face is obstructed
Too dark or too bright
Photo is Blurry
Low resolution
Extra Info
Once your order is placed, our friendly team will review all your photos uploaded and select the most suitable one for your chosen design. If any (or all) of your photos aren't suitable, we will email to ask for alternatives.
Feel free to send us a message if you would like to check if your photos will work with your chosen design.
No photo right now? no problem!
We'll send you an upload link to send us the photo(s) when you're ready. Or you can upload now.
Upload photo(s) now
Send photo(s) later
Photo Guide & Product Info
Photos That Work Best
We create your artwork from the photo you upload, so choosing a clear image makes an enormous difference to the finished portrait.
Use a clear, sharp photo with your pet’s face fully visible.
Photos taken at your pet’s eye level usually work best.
Make sure the full head and ears are inside the frame.
Natural daylight is ideal, without heavy shadows or bright glare.
A clear phone photo is perfectly suitable. No professional camera or ceremonial studio lighting required.
Avoid screenshots, filters, blurry images and photos taken from a long distance.
Our team reviews your uploaded photos before the artwork is created. If the chosen image isn’t suitable, we’ll contact you for another.
We include unlimited small edits to your original photo and chosen costume until you’re happy with your portrait.
Your first major change, such as using a completely different photo or changing the costume, is included. Further major changes may carry a small artist fee because the artwork has to be created again from the beginning.
Some requests may require a different source photo. For example, we generally can’t realistically turn your pet’s head, close an open mouth or create facial details that aren’t visible in the original image. We can usually help with red-eye, eye colour and similar finishing touches.
Please Check Your Proof Carefully
Occasionally, our artists may flip your pet’s head so it fits the costume and composition more naturally. Please tell us during the proof stage if you would prefer the original direction.
Before approving, check your pet’s appearance, spelling, background, crop, size and any requested details. Once approved, the artwork moves into production and can no longer be changed.
Colour and Cropping
Your proof may appear slightly brighter on a screen because screens are backlit and printed artwork is not. Printed colours can therefore appear slightly deeper or softer, particularly on canvas.
If your pet has a dark coat, a lighter background will usually help their features stand out more clearly.
Canvas edge wrapping, frame proportions and different product shapes may mean that slightly more or less of the costume is visible on the finished product. Some poster formats may also include a small white border.
Shipping & Delivery
Artwork Preview
Standard artwork previews are normally ready within 2–3 days.
If we need a clearer photo or further information before beginning, the preview time starts once we have everything required to create your artwork.
Priority Artwork Options
First In Line: your artwork preview is prioritised and normally ready within 1–2 days.
Next Day Preview: your artwork preview is prioritised and delivered within 24 hours.
Priority artwork options speed up the creation of your proof only. They do not shorten printing or delivery times unless the product option specifically includes express delivery.
Proof Approval
We’ll email you when your artwork is ready to review. You can approve it or request revisions before anything is printed.
Please review your proof carefully. Once approved, your order moves into production automatically and can no longer be changed or cancelled.
If we don’t receive a response within 72 hours of sending your proof and reminders, the artwork may be automatically approved so your order is not held indefinitely.
Printing and Production
Once your artwork is approved, printing and production usually take 3–5 working days.
Orders containing more than one product may arrive separately because items can be produced by different specialist print partners.
Estimated Delivery After Production
United Kingdom: approximately 2–7 working days.
Europe: approximately 5–8 working days.
USA, Canada and Australia: approximately 8–14 working days.
Rest of the world: approximately 10–15 working days.
These are estimated delivery times rather than guaranteed arrival dates. Carrier delays, customs checks, severe weather and peak-season volumes may occasionally add extra time.
Tracking Your Order
Tracking is sent by email once it becomes available. Please allow a little time for the carrier’s tracking page to update after dispatch.
If your parcel appears delayed or the tracking hasn’t updated for several working days, email support@pawandglory.com.
Added order protection at checkout?
If you chose Onward and your parcel is lost or damaged in transit,
file an Onward claim here
.
100% Happy Guarantee
Our 100% Happy Guarantee
Every portrait is created especially for you, and we want you to be genuinely happy with it before anything goes to print.
Changing or Cancelling Your Order
You can change or cancel your order within 2 hours of placing it for a full refund.
After that, our artists may already have started working. If artwork creation has begun, cancellation is provided as store credit minus a small fee for the artist’s time.
Cancellation and change requests must be emailed to support@pawandglory.com. Requests sent through social media, WhatsApp or website chat may not be seen within the cancellation window.
Revisions
We include unlimited small edits to your original photo and costume until you’re happy.
Your first major change, such as using a new photo or choosing a different costume, is included. Further major changes may carry a small artist fee because they require the artwork to be created again.
After Approval
Once you approve your proof, or it is automatically approved after the stated review period, it moves into production. From that point, it can no longer be changed or cancelled.
Because personalised artwork is made specifically for you and cannot be resold, change-of-mind returns are not normally available after approval. Your statutory rights for faulty, damaged or incorrect products remain unaffected.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, tell us within 30 days of delivery and we’ll arrange a replacement.
Added order protection at checkout?
If you chose Onward, claims for loss or damage in transit should be submitted through their claims form:
file an Onward claim
.
The measurements shown are for the product itself, not the printed artwork area. Supplier measurements may vary slightly by around 2.5cm.
Poster & Framed Portrait Sizes
A5: 5.8 × 8.3 inches
A4: 8.3 × 11.7 inches
A3: 11.7 × 16.5 inches
A2: 16.5 × 23.4 inches
A1: 23.4 × 33.1 inches
Canvas & Framed Canvas Sizes
6 × 8 inches — 0.75-inch canvas depth
8 × 10 inches — 0.75-inch canvas depth
12 × 16 inches — 0.75-inch canvas depth
16 × 20 inches — 0.75-inch canvas depth
20 × 28 inches — 0.75-inch canvas depth
Cushion Sizes
12 × 12 inches
18 × 18 inches
22 × 22 inches
Choosing Wall Art
Wall art usually looks smaller once it is hanging above a sofa, bed, fireplace or gallery wall, so going slightly larger often creates the best impact.
Clothing Sizes
For T-shirts, hoodies and sweatshirts, lay a similar garment flat and measure that rather than measuring the person. It is usually the easiest way to choose the right fit.
A clear, well-lit photo works best. Try to choose a photo where your pet’s face is sharp, front-facing, and not hidden by shadows, blur, filters, or heavy cropping.
Absolutely — we love a full house. Choose a multi-pet option on the product page, or contact us and our artists will bring everyone together in one portrait.
Dogs, cats, horses, rabbits — and just about any beloved companion. If your pet is a little more unusual, message us and we’ll happily confirm before you order.
No problem. You’ll receive an artwork proof before anything is printed, and you can request edits at that stage. Need to change details earlier? Just email support@pawandglory.com.
Yes. Standard artwork proofs are normally ready within 2–3 days; First In Line and express artwork proofs within 1–2 days. You can approve or request edits. After 72 hours without a response, your proof may be automatically approved following reminders.
Looked just great. The communication between myself and designer was frequent and the order arrived on time. Thank you
Robert W.
Ready well done by the artists, looks very handsome in his uniform
tara L.
Great service and would recommend to others!
Sarah H.
Great image just caught his personality so well
Shirelle T.
Beautiful quality and speedy delivery.
Carwyn R.
I’ve not received my frame yet so not sure why I’m getting a review email??!!
oliver f.
Looks amazing
Charlotte B.
Love it! Such a great idea as a gift.
Charlotte J.
Really pleased with my portrait! Great quality! Thank you so much! ❤️
Callum F.
Absolutely love this art! We adore our dog Toto and what better way to show our love for him and he loves it too! We bought it unframed as we had a specific frame in mind we wanted. Was a little anxious about how it would come out but we honestly couldn’t be happier we love it!!
Michelle e.
Absolutely amazing ! Love it . For my parents for Xmas of their baby German shep.
Sharon W.
I was so pleased with the finished print
Anna P.
I bought this as a gift for my sister! She is absolutely over the moon with it. I can’t wait to order one of my dog now!
Ellen B.
Everybody loves it.
Jess W.
Voted the best present given this year by my family, did one for my brother of his pointer and one of our black schnauzer for my husband, brilliant quality, speedy delivery in time for Christmas, highly recommended!
Olivia C.
Amazing quality the perfect present can’t recommend enough.
Tania S.
Very happy with the outcome!
Elizabeth W.
Super speedy service excellent print. This was a gift and they loved it
Sarah B.
This is a Christmas present for my husband so he hasn't seen it yet but me and the kids absolutely love the print of First Lieutenant Thistle the Westie.
I ordered the print on Friday, I had a proof copy ready on Saturday and ot arrived early the next week. I cannot wait to see my husband's face when he opens it on Christmas day!!!!!
Christine C.
Absolutely love this portrait! Dexter looks so handsome in his uniform. It's definitely a conversation piece!
I recommended Paw & Glory to everyone!
Natalie K.
Perfect present! One very happy dog mum!! Great quality easy to order xxx
Sarah H.
Wow absolutely love this it’s a gift and I know the recipient will be so happy thank you
Debby K.
Very happy with my pictures, All three of them are great, I have had lots of compliments on them.
Kirstie M.
I bought this as a present for my friend for her birthday - she absolutely loved it!
Very easy to use service and speedy shopping. Would definitely use again!
Rebecca R.
This was a present for my mum & she absolutely loves it ! The delivery was super quick, I ordered a week before Christmas and it arrived within a few days ! I messaged the company and they were great in making sure it got to me in time
Lauren C.
Wonderful customer service and a great print, absolutely love it
Arianwen F.
We love the image!
Alistair M.
Excellent photo and it arrived well before the scheduled delivery. Very pleased.
Lucy D.
Beautiful image, delivered quickly. Great service throughout
Oliver N.
Great
mr.g E.
Brilliant photo of our rescue dog indy.
Sophie S.
So so happy with the results. We love it.
Was so easy to upload and the fact you get see a preview and then approve, is brilliant
Customer Reviews
Overall rating: 5.0 / 5 from 32 reviews.
Looked just great. The communication between myself and designer was frequent and the order arrived on time. Thank you
Store owner replied:
Thank you so much, Azi! We're delighted to hear that you loved your portrait and had a great experience with our designer. We really appreciate your kind words and support! ❤️🐾
Ready well done by the artists, looks very handsome in his uniform
Store owner replied:
Thank you! We're so happy you love it! ❤️🐾😊
Absolutely love this art! We adore our dog Toto and what better way to show our love for him and he loves it too! We bought it unframed as we had a specific frame in mind we wanted. Was a little anxious about how it would come out but we honestly couldn’t be happier we love it!!
Store owner replied:
Love that you love it, Michelle! 🎄🐶 Your parents are going to be over the moon with this special Christmas surprise. Thanks so much for choosing us! 💖
Store owner replied:
HI Anna, We're thrilled to have made your sister's day! 🎁 Thank you for choosing us, and we can't wait to create another masterpiece for you and your dog soon!
Store owner replied:
Hi Ellen, We're thrilled to hear that! Thank you for letting us know. It's an honor and a pleasure to serve you.
Voted the best present given this year by my family, did one for my brother of his pointer and one of our black schnauzer for my husband, brilliant quality, speedy delivery in time for Christmas, highly recommended!
Store owner replied:
Drumroll, please! 🥁 We're honored to be crowned the best present givers of the year by your family, Jess. The portraits for your brother's pointer and your husband's schnauzer were a joy to create. Thanks for the shout-out and high praise – speedy delivery for the win! 🚚🎁
Amazing quality the perfect present can’t recommend enough.
Store owner replied:
Hi Olivia, Amazing quality for the perfect present – that's the goal! Thanks for recommending us, and we appreciate your kind words. 🎁💖
Store owner replied:
Hi Elizabeth,
We're delighted to hear that they loved it. If you ever need another special gift or anything else, please feel free to reach out. Thank you for your kind words! 🐾🎨🎁❤️
This is a Christmas present for my husband so he hasn't seen it yet but me and the kids absolutely love the print of First Lieutenant Thistle the Westie.
I ordered the print on Friday, I had a proof copy ready on Saturday and ot arrived early the next week. I cannot wait to see my husband's face when he opens it on Christmas day!!!!!
Store owner replied:
Hi Sarah,
It sounds like you and your kids are in for a wonderful Christmas surprise for your husband with the print of First Lieutenant Thistle the Westie! We're delighted that you had a smooth and quick ordering experience, and we hope the gift brings a big smile to your husband's face on Christmas day. Thank you for choosing our service, and we wish you all a joyous holiday season! 🎄🐾😊
Absolutely love this portrait! Dexter looks so handsome in his uniform. It's definitely a conversation piece!
I recommended Paw & Glory to everyone!
Store owner replied:
Hi Christine,
We're absolutely thrilled that you adore the portrait of Dexter! We enjoy turning him into a Lieutenant! Thank you for your kind recommendation of Paw & Glory to everyone. Your satisfaction and support mean the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. 𓍢ִ໋🌷͙֒𓍢ִ𓍢ִ໋🌷͙֒𓍢ִ𓍢ִ໋🌷͙֒𓍢ִ
Perfect present! One very happy dog mum!! Great quality easy to order xxx
Store owner replied:
Hi Natalie,
Thank you for the wonderful review. Your feedback is much appreciated! It motivates us to continue delivering excellent service. We look forward to serving you again soon! 🥰💐
Wow absolutely love this it’s a gift and I know the recipient will be so happy thank you
Store owner replied:
Hi Sarah,
We're delighted to hear that you absolutely love the item. It's wonderful to know that it's a gift and you're confident the recipient will be happy. Your appreciation means a lot to us. We hope the recipient enjoys it as much as you do! 🐶💓
Very happy with my pictures, All three of them are great, I have had lots of compliments on them.
Store owner replied:
Hi Debby,
We're delighted to hear that you're very happy with your pictures! It's wonderful to know that all three of them turned out great. We're thrilled that you've been receiving compliments on them as well. Your satisfaction is our goal, and we appreciate your support. Thank you for choosing Paw & Glory and for sharing your positive experience! 🐶🐾👑
I bought this as a present for my friend for her birthday - she absolutely loved it!
Very easy to use service and speedy shopping. Would definitely use again!
Store owner replied:
Hi Kirstie,
Thank you for the wonderful review and for taking the time to share your feedback with Paw & Glory. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
This was a present for my mum & she absolutely loves it ! The delivery was super quick, I ordered a week before Christmas and it arrived within a few days ! I messaged the company and they were great in making sure it got to me in time
Store owner replied:
Hi Rebecca,
Thank you for the wonderful review and for taking the time to share your feedback with Paw & Glory. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Wonderful customer service and a great print, absolutely love it
Store owner replied:
Thank you for giving us this proverbial pat on the back, you made our day! Paw & Glory strives to provide you with the absolute best, everyday. We hope you shop from us again
Beautiful image, delivered quickly. Great service throughout
Store owner replied:
Hi Lucy,
We are happy to hear you had a positive experience at Paw & Glory! Thank you for the 5-stars and welcome to the Paw & Glory community!
Store owner replied:
Hi Sophie,
We are happy to hear you had a positive experience at Paw & Glory! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
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