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We offer a full refund on your pet portraits up until the point you approve the design. After that the artwork is printed and we can no longer offer a refund as the item is 100% custom made for you. However if you item is lost in the post or arrives damaged, get in touch and we can arrange for a replacement to be sent out to you as soon as possible.
We like all our customers and their pets to be 100% satisfied with our work. To ensure this you have the opportunity to cancel your order at any point before it is printed for a 100% refund. No questions asked. This means if you don’t like it, you don’t pay for it!