Privacy policy

Privacy Policy

Last updated: 29 August 2026

Paw & Glory Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it and the rights you may have in relation to your personal data.

1. Who We Are

Paw & Glory Ltd operates the Paw & Glory online store and provides personalised artwork and related products.

Paw & Glory Ltd
Offices 105–108, Building 3
Bay Square
Business Bay
Dubai, UAE

Email: support@pawandglory.com
Phone / WhatsApp: +44 7555 114010

Website:

https://www.pawandglory.com

For privacy-related requests, please contact us using the email address above.

2. Information We Collect

We may collect personal information when you visit our website, place an order, contact us, upload photographs, subscribe to marketing or otherwise interact with Paw & Glory.

This may include:

• your name
• email address
• telephone number
• billing and delivery addresses
• order information
• products purchased
• uploaded pet photographs or other images
• artwork preferences and customisation information
• communications with our customer support team
• payment and transaction information
• IP address
• browser and device information
• website activity
• marketing preferences
• cookie and analytics information

Payment-card details are processed securely by our payment providers. Paw & Glory does not store your complete card details.

3. Photographs and Artwork

When ordering a personalised product, you may provide photographs of pets, people or other subjects.

We use these images to:

• create your personalised artwork
• provide Artwork Previews
• make requested revisions
• produce your final product
• provide customer support relating to your order

You should only upload photographs that you own or have permission to use.

We do not claim ownership of the original photographs you provide.

Our own artwork, designs, templates and other creative materials remain protected by our intellectual-property rights.

4. How We Use Your Information

We use personal information where necessary to operate Paw & Glory and provide our services.

This includes:

• processing and fulfilling orders
• creating personalised artwork
• sending Artwork Previews
• managing revisions and approvals
• printing and delivering orders
• providing order tracking
• processing payments
• preventing fraud
• providing customer support
• processing replacements, claims, cancellations and refunds
• communicating important information about an order
• maintaining and improving our website and services
• understanding how customers use our website
• complying with legal, tax and regulatory obligations
• sending marketing communications where permitted

We may also use aggregated or anonymised information for analysis and business planning where it no longer identifies an individual.

5. Legal Bases for Processing

Where UK or European data-protection law applies, we normally process personal information under one or more of the following legal bases:

Contract: where processing is necessary to provide the products or services you ordered.

Legitimate interests: where reasonably necessary to operate, protect and improve our business, provided those interests do not override your privacy rights.

Consent: where you have chosen to receive certain marketing communications or accepted optional cookies or similar technologies.

Legal obligation: where we need to retain or process information to comply with applicable law.

You may withdraw consent where processing is based on consent.

6. Shopify

Our online store is hosted using Shopify.

Shopify processes certain information on our behalf in order to provide ecommerce, checkout, payment, security and related services.

Your information may therefore be processed by Shopify in accordance with its own privacy practices and applicable data-protection requirements.

7. Service Providers

We use trusted third-party providers to help operate Paw & Glory.

Depending on your order and location, these may include providers involved in:

• ecommerce and website hosting
• payment processing
• artwork and production systems
• printing and fulfilment
• couriers and postal services
• email and customer communications
• analytics
• advertising
• fraud prevention
• customer support
• order protection
• cloud hosting and storage

We only provide information reasonably necessary for those providers to perform their services.

Third-party providers are responsible for complying with their own legal and data-protection obligations.

8. Delivery Partners

We may provide your name, delivery address, telephone number, email address and relevant order information to fulfilment providers and couriers where necessary to manufacture or deliver your order.

Depending on the destination and service selected, delivery may involve Royal Mail, DPD, FedEx, UPS or other local or international delivery partners.

9. Order Protection

Where a customer chooses Onward order protection, relevant order information may be shared with Onward where necessary to administer the protection service or a claim.

10. International Transfers

Paw & Glory serves customers in several countries and uses service providers located in different jurisdictions.

Your personal information may therefore be transferred to, stored or processed outside the country where you live.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

11. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

• Paw & Glory products
• promotions
• discounts
• new collections
• seasonal campaigns
• other relevant updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message.

Stopping marketing communications does not prevent us from sending transactional messages relating to an existing order.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly.

Other cookies may be used for purposes such as:

• analytics
• remembering preferences
• measuring website performance
• advertising
• measuring the effectiveness of marketing

Where required, optional cookies are used only after the appropriate consent has been obtained.

You can manage your cookie choices using the privacy or cookie controls available on our website.

13. Advertising and Analytics

We may use advertising and analytics services to understand website activity, measure marketing performance and show relevant advertising.

Depending on your cookie choices and applicable law, these providers may receive information such as:

• device information
• IP address
• website activity
• advertising identifiers
• pages viewed
• purchases or conversion events

We do not sell customer personal information in the ordinary meaning of selling personal information for money.

Where applicable privacy laws provide rights relating to targeted advertising, sharing or similar processing, those rights can be exercised through the privacy controls available on our website or by contacting us.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• whether you have an active order
• customer-support requirements
• accounting and tax obligations
• fraud prevention
• legal requirements
• dispute resolution
• warranty or replacement obligations

Some information may need to be retained after an order has been completed where required for legitimate business or legal purposes.

When information is no longer required, it may be deleted, anonymised or securely archived as appropriate.

15. Security

We use reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure
• destruction

No internet-based service can guarantee absolute security, but we take appropriate measures to protect the information entrusted to us.

16. Your Privacy Rights

Depending on where you live, you may have rights in relation to your personal information.

These may include the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion
• restrict certain processing
• object to certain processing
• request transfer of your information
• withdraw consent
• opt out of marketing
• complain to an appropriate data-protection authority

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, email:

support@pawandglory.com

We may need to verify your identity before fulfilling a request.

17. UK and European Customers

Customers in the United Kingdom and European Economic Area may have rights under the UK GDPR, EU GDPR and related data-protection legislation.

If you believe your information has been processed unlawfully, you may also have the right to complain to the relevant supervisory authority in your country.

18. United States Customers

Certain US states provide additional privacy rights.

Depending on where you live, these may include rights to:

• access personal information
• correct information
• request deletion
• receive a portable copy
• opt out of certain targeted advertising or sharing activities

Requests can be submitted to:

support@pawandglory.com

19. Canadian Customers

Canadian customers may have rights under applicable Canadian privacy legislation, including rights relating to access, correction and withdrawal of consent where appropriate.

20. Australian Customers

Australian customers may have rights under applicable Australian privacy legislation, including rights to request access to or correction of personal information.

21. Children

Paw & Glory’s products and services are not specifically directed at children.

We do not knowingly collect personal information directly from children where parental or guardian consent would legally be required.

If you believe a child has provided personal information to us improperly, please contact us.

22. Links to Other Websites

Our website may contain links to third-party websites or services.

Paw & Glory is not responsible for the privacy practices of third-party websites.

You should review the privacy information provided by those services before supplying personal information to them.

23. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or privacy practices change.

The latest version will be published on our website with an updated revision date.

24. Contact Us

For privacy questions, data requests or concerns about how we use your information:

Paw & Glory Ltd
Offices 105–108, Building 3
Bay Square
Business Bay
Dubai, UAE

Email: support@pawandglory.com
Phone / WhatsApp: +44 7555 114010