It's easy! 1) Choose your favourite design and product. 2) Upload a clear photo of your pet. 3) Our artists create your custom Artwork Preview. 4) Approve your artwork for printing and delivery.
Every personalised portrait includes an Artwork Preview before printing and unlimited small artwork revisions before approval. Your first major change is included; further major changes may incur an artist fee.
Standard artwork previews are normally ready within 2โ3 days.
If you purchase First In Line or express artwork, your preview is normally ready within 1โ2 days.
During peak periods, preview times may occasionally take a little longer โ but we'll always keep you updated!
You'll receive your artwork proof to review before printing. If we don't hear back within 72 hours after sending your proof and reminders, it may be automatically approved.
After approval, your order moves into production and printing, which usually takes 3โ5 working days.
We send your Artwork Preview and reminders during the review period. If you do not respond within 72 hours of the proof being sent, your artwork may be automatically approved and sent for printing.
Please check your email, spam and promotions folders, and request any changes before the approval window closes.
Orders & Payments
Payments, refunds, cancellations & digital copies
First In Line prioritises your order with our artwork team. Standard artwork previews are normally ready within 2โ3 days โ with First In Line or express artwork, your preview is normally ready within 1โ2 days.
Please note that First In Line speeds up artwork creation only and does not affect printing or shipping times.
If a refund or store credit is approved, it will usually be processed within 3โ5 working days.
Please note that processing times may vary depending on your payment provider or bank.
Digital copies are sent after your artwork has been completed and approved. Please check your junk/spam folder, your promotions tab, and make sure you're checking the email address used at checkout.
If you still can't find it, please contact our customer support team with your order number and we'll sort it out for you!
You can cancel your order within 2 hours of placing it for a full refund.
After 2 hours, if work has already started on your artwork, we may issue store credit minus an artwork fee to cover work already completed by our artists.
Once artwork has been approved and sent to print, change-of-mind cancellations are no longer normally possible. This does not affect your statutory rights for faulty, damaged or incorrect goods.
Our artwork team reviews all uploaded images before creating your portrait. If you've received a request for a new photo, it usually means the original image may not produce the best possible artwork quality.
Common reasons include blurry or low-resolution images, screenshots, poor lighting, awkward angles, missing features such as ears, or photos taken too far away.
Uploading a clearer photo helps us create the best possible final result for you!
Our artwork team carefully reviews every uploaded image to ensure we can create the best possible portrait for you.
We may request a new image if the original photo is blurry or dark, taken from above, a screenshot, too far away, missing important features, or showing an awkward posture or angle.
For best results, use a clear, well-lit photo, photograph your pet at eye level, ensure the full face and ears are visible, and avoid screenshots or heavily filtered images.
Digital copies can be purchased alongside your order. If you've already purchased a digital copy, it will be emailed to you once your artwork has been finalised and approved.
If you need to make changes to your order, please contact us as soon as possible. Changes may still be possible before artwork has been approved and sent to print.
Once production has started, changes may no longer be possible โ so don't hesitate to reach out quickly!
Payments & Checkout
Payment methods, security & gift cards
We accept a wide range of secure payment methods including Visa, Mastercard, American Express, PayPal, Klarna, Clearpay, Apple Pay, Google Pay, and Shop Pay.
Additional payment methods may be available depending on your country and device. All available options will be displayed at checkout.
Yes! We offer instalment and buy-now-pay-later options through Klarna and Clearpay where available.
Eligibility and repayment options are determined by the payment provider and may vary by country.
Absolutely! All payments are processed securely using encrypted payment systems. We do not store your full payment card details.
Our checkout uses industry-standard security measures to protect your information.
Payment failures can happen for several reasons, including incorrect billing information, insufficient funds, bank security checks, or payment provider restrictions.
If your payment is declined, please try an alternative payment method or contact your bank for further information.
Payment is taken at the time your order is placed. Artwork creation begins after payment has been successfully received.
Yes! Paw & Glory gift cards can be purchased directly through our website. They're delivered digitally and can be used across eligible products on our store.
Gift cards are non-refundable except where required by law and do not expire unless required by local law โ making them the perfect gift for any pet lover!
Artwork Previews
Previews, revisions & uploading new photos
As every portrait is custom-created, we don't provide previews before an order is placed. But don't worry โ once your order is placed, you'll receive an Artwork Preview before anything is printed.
You can request unlimited small artwork revisions before approval. Your first major change is included; further major changes may incur an artist fee.
Yes. Unlimited small artwork revisions are included before approval. The first major change is included, and further major changes may incur an artist fee. If you'd like changes made to your artwork, simply reply to your preview email or use the revision request option provided with your preview.
You can request edits while your proof is awaiting approval. If we don't hear back within 72 hours after sending your proof and reminders, it may be automatically approved for printing.
Standard artwork previews are normally ready within 2โ3 days. If you purchased First In Line or express artwork, your preview is normally ready within 1โ2 days.
During peak periods, preview times may occasionally take a little longer.
Revision requests are usually completed within 1โ3 working days depending on the complexity of the changes requested and current demand. We always aim to get your updated preview to you as quickly as possible!
If you need to upload a replacement image, please follow the instructions provided in your email or use our upload page.
For best results, upload a clear, high-quality image, avoid screenshots, ensure your pet's face and ears are fully visible, and use good lighting where possible.
No problem! If you'd prefer to use a different image after receiving your preview, please contact our support team or request changes through your preview link.
Our artists will review the new image and advise whether any additional edits are required.
Yes! We ship worldwide, including the UK, USA, Europe, Australia, New Zealand, and most international destinations.
Shipping options and pricing are shown at checkout based on your location.
Depending on your location, we may ship using Royal Mail, DPD, FedEx, UPS, or local international courier partners.
Courier selection depends on the product type, destination, and shipping method selected at checkout.
We're so sorry to hear that! If your order arrives damaged, please contact us within 30 days of delivery with your order number, photos of the damage, and photos of the packaging.
Once reviewed, we'll arrange a replacement free of charge. This does not affect your statutory rights.
If your parcel is confirmed lost in transit, we'll arrange a replacement free of charge. Please allow sufficient time for courier investigations before a replacement is issued.
Yes! Express shipping options are available in many countries. Please note that express shipping affects delivery speed after printing only.
If you'd also like your artwork prioritised before production, you can purchase First In Line at checkout.
Here's a handy guide:
๐จ Artwork proof: 2โ3 days standard; 1โ2 days First In Line or express artwork ๐จ๏ธ Printing: 3โ5 working days after approval
๐ฌ๐ง UK: Royal Mail 48 (5โ8 working days), Royal Mail 24 Tracked (2โ4 days), Express Courier (1โ2 days) ๐บ๐ธ USA & Canada: Standard (5โ10 days), Express (2โ4 days) ๐ช๐บ Europe: Standard (5โ8 days), Express (2โ11 days) ๐ฆ๐บ Australia: Standard (5โ8 days) ๐ณ๐ฟ New Zealand: Standard (5โ10 days), Express (3โ7 days)
The delivery estimates above apply after printing; please allow additional time for artwork creation, approval and production. International delivery may vary with customs.
๐ฌ๐ง UK: Free standard shipping is a limited peak-season promotion on eligible orders. The usual ยฃ70 free-shipping threshold is planned to return in mid-December 2026.
๐บ๐ธ USA: Free basic shipping is a limited peak-season promotion on eligible orders. The usual $95 free-shipping threshold is planned to return in mid-December 2026.
๐จ๐ฆ Canada, ๐ช๐บ Europe, ๐ฆ๐บ Australia and other countries: shipping costs and any free options depend on the product and destination.
Final rates and eligible delivery services are shown at checkout.
As all Paw & Glory products are personalised and made to order, we're unable to accept returns for change of mind, incorrect size selection, customer-approved artwork, or customer-uploaded photo issues.
This does not affect your statutory rights.
Don't worry โ some items may be shipped separately depending on the products ordered and the fulfilment location used.
If part of your order has arrived, the remaining items may still be on their way. If you believe an item is missing after the estimated delivery timeframe, please contact our support team with your order number.
Refunds & Returns
Refund policies for custom & non-custom items
You may cancel your order within 2 hours of placing it for a full refund.
After 2 hours, if artwork creation has already begun, we may issue store credit minus an artwork fee. Once artwork has been approved and released for printing, change-of-mind cancellation is not normally available. Your statutory rights for faulty, damaged or incorrect goods are unaffected.
Every personalised portrait includes unlimited small artwork revisions before approval. Your first major change is included; further major changes may incur an artist fee.
For non-personalised items from our Animal Wall Art collection, returns and store credit may be available subject to the condition of the item and return eligibility.
Customers are responsible for return shipping costs unless the item is faulty or damaged.
Product Info & Sizing
Dimensions, multiple pets & costume visibility
Many of our designs support multiple pets! The number allowed depends on the product and design selected โ some designs support up to five pets.
Please ensure you upload clear photos of each pet during the ordering process.
Some smaller products and certain print formats may crop parts of the costume slightly due to printing ratios and wrapped canvas edges.
This may apply to phone cases, cushions, smaller canvases, and A5 prints.
Please note that some smaller products may crop parts of the costume slightly due to printing ratios.
Customer Support
Contact details, response times & hours
Our customer support team aims to reply as promptly as possible. Response times vary during busy periods and seasonal peaks.
Please include your order number when emailing support@pawandglory.com so our team can locate your order.
You can email support@pawandglory.com or message WhatsApp at +44 7555 114010. Staffed phone and WhatsApp hours may vary.
For time-sensitive changes and cancellation requests, email is the appropriate channel under our current terms.
General
Photos, artwork process, gifts & more
Our team handles customer support enquiries by email and WhatsApp. Staffed hours can vary, particularly during busy periods.
For order queries, email support@pawandglory.com with your order number. Requests for changes or cancellations should be emailed under our current terms.
Yes! If you're unsure whether your image is suitable, you can contact our support team before placing your order. Send your photo and we'll advise whether it's likely to work well for your chosen design.
Once your order is placed, our talented artwork team creates your custom portrait using the photo and design you selected.
You'll receive an Artwork Preview before printing and can request unlimited small artwork revisions before approval. The first major change is included; further major changes may incur an artist fee. Once approved, your artwork is professionally printed onto your chosen product.
Yes. Every personalised portrait includes an Artwork Preview before printing. You'll receive a proof to review and a chance to request edits before printing. If no response arrives within 72 hours after reminders, your artwork may be automatically approved.
Yes! We can create custom designs depending on the request. If you have a specific idea in mind, please contact our support team before ordering where possible.
Please note that fully custom designs may have different revision and refund terms.
Yes! We can create portraits for almost any animal, including dogs, cats, rabbits, birds, horses, reptiles, and many more.
If you're unsure whether your pet is suitable, feel free to contact our support team before ordering!
No โ all artwork is created and edited by real artists using the photos you upload as reference. Our team carefully creates each portrait to match your chosen design and pet as accurately as possible.
Yes! Selected designs allow people to be included alongside pets. Please check the product description for details or contact our support team before ordering if you're unsure.
In most cases, no! Our artists focus primarily on your pet, so backgrounds are usually removed or replaced during the artwork process. The most important thing is uploading a clear, well-lit image of your pet.
Where possible, we recommend uploading colour photos for the best results. However, black and white images may still work depending on image quality and detail visibility.
If you're unsure, feel free to contact our support team before ordering!
Yes! Many designs allow background colours or styles to be adjusted during the revision process. If you'd like changes made to the background, simply request this when reviewing your Artwork Preview.
Absolutely! Many customers order Paw & Glory portraits as gifts. You can ship directly to the recipient, and pricing information is not included inside the parcel โ so the surprise stays safe! ๐
Still need a hand?
Our support team is happy to help with anything not covered here.
Real support from real people.Message us about your photo, proof or order. We are properly here, not merely decoratively available.Message Us on WhatsApp
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