Shipping policy

Shipping & Delivery Policy

Every personalised Paw & Glory order goes through three separate stages: artwork creation and approval, printing, and delivery.

Artwork Preview

Standard Artwork Previews are normally ready within 1–3 working days.

If you select First In Line, your order is prioritised by our artwork team and your first preview is normally ready within 24 hours.

You can review your Artwork Preview and request revisions before production.

Requests for a new photograph or substantial artwork changes may extend the artwork timeline.

Printing

Once your final artwork is approved, printing normally takes 3–5 working days.

First In Line speeds up artwork creation only. It does not speed up printing or courier delivery.

Express Delivery speeds up the courier journey after printing. It does not speed up artwork creation or printing.

Shipping Costs

United Kingdom

• Free standard shipping on orders over £70
• Royal Mail 48 from approximately £4.49
• Royal Mail 24 Tracked from approximately £7.99
• Express delivery from approximately £14.99

United States

• Free standard shipping on orders over $95

Shipping prices for other destinations vary depending on the product, delivery address and service selected.

The current shipping options and exact price for your order are always shown at checkout.

Typical Delivery Times After Printing

United Kingdom

• Royal Mail 48: approximately 5–8 working days
• Royal Mail 24 Tracked: approximately 2–4 working days
• Express Courier: approximately 1–2 working days

USA & Canada

• Standard: approximately 5–10 working days
• Express: approximately 2–4 working days

Europe

• Standard: approximately 5–8 working days

Australia

• Standard: approximately 5–8 working days

New Zealand

• Standard: approximately 5–10 working days
• Express: approximately 3–7 working days

Rest of the World

• Standard International: approximately 10–15 working days
• Express International: approximately 5–10 working days, where available

These delivery times are estimates rather than guarantees. Peak periods, public holidays, customs processing and courier delays can occasionally extend them.

Tracking Your Order

Where the selected delivery service includes tracking, tracking information is normally available after your order has been printed and dispatched.

You can check your order at:

https://www.pawandglory.com/pages/track-my-order

Enter your order number plus either:

• the email address used at checkout, or
• the delivery postcode used for the order.

The Track My Order page can show your:

• artwork status
• production status
• Artwork Preview link once your proof is available
• courier tracking once dispatched, where applicable.

If your Artwork Preview has already been sent but you cannot find the email, the Track My Order page may display a View Your Proof button.

Orders containing multiple artworks may display a separate proof link for each artwork.

Some economy delivery services, including certain Royal Mail 48 services, may not provide full tracking.

International Shipping & Customs

We ship to many destinations worldwide.

International orders may be subject to:

• customs duties
• import taxes
• local handling charges
• other fees imposed by the destination country.

Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.

International parcels may also be transferred to a local delivery company for the final part of their journey. Tracking can occasionally pause while a parcel is moving between international and local courier networks.

Onward Order Protection

If you purchased Onward order protection at checkout, qualifying claims for loss or damage during transit should be submitted directly through Onward:

https://app.useonward.com/inquiries/new?s=www.pawandglory.com

If you are unsure whether your order included Onward protection, contact Paw & Glory with your order number.

Lost Parcels

If a parcel appears to be lost, please contact us.

We may need to allow the courier’s delivery window to pass or complete a courier investigation before the parcel can officially be treated as lost.

Where a parcel is confirmed lost, we will arrange the appropriate resolution.

If the order was protected by Onward, the claim may need to be processed through Onward instead.

Damaged Deliveries

If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery and provide photographs showing the issue.

You can submit a replacement request at:

https://www.pawandglory.com/pages/request-a-replacement

If your order included Onward protection and the damage occurred during transit, the claim may instead be handled through Onward.

Split Shipments

Orders containing different products may occasionally be produced or dispatched separately.

This means one part of your order may arrive before another.

If only part of your order has arrived, check your dispatch emails and Track My Order page before contacting support.

Delivery Addresses

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact us immediately at support@pawandglory.com.

We may be able to update the address before fulfilment, but changes cannot be guaranteed once production or dispatch has begun.

Once a parcel has been dispatched, we may not be able to change its delivery address.

Peak Periods

During busy periods such as Christmas, Black Friday and other major gifting seasons, artwork production, printing and courier networks may experience higher demand.

Where you need an order by a particular date, please allow additional time for:

Artwork creation → your approval → printing → delivery

Courier estimates do not include the time required to create, revise and approve your artwork.

Contact Us

For shipping or delivery help:

Email: support@pawandglory.com
WhatsApp: +44 7555 114010

Please include your order number when contacting us.